Internet or Wi-Fi down? Call or text the OTIS team. Everything else, ticket first so nothing falls through.
Looking for a how-to first? Browse the Help Center for printing, PowerSchool, Google, and classroom technology.
Before you contact us: the 2-minute self-check
- Restart the app or device
- Check Wi-Fi and sign-in
- Check cables and power
- Try a second device or port
- Screenshot the error
- Note what you already tried
Who handles what
You do it
- Replace printer toner and paper, clear simple jams
- Connect to your SMART Board or Apple TV, switch inputs
- Pair Bluetooth, swap HDMI or USB-C cables
- Reserve and move the mobile display
- Charge and care for your classroom devices
We partner
- Quick how-to coaching and short refreshers
- Planning for events or room moves, with enough notice
- Not sure? Submit a ticket and we'll route it
OTIS handles
- Network outages and security incidents
- Hardware failure, accounts, and system access
- iPad enrollment and device management
- Camera access and issues
- Vendor escalations that need network access
How to submit a good ticket
- Subject
- Brief and specific, like
Room 214 Apple TV no signal. Urgent? Start with[Urgent - Teaching Blocker]. - Body
- What you tried, the exact location, the impact on students, and a screenshot.
- Send to
- helpis@wissahickoncharter.org. No walk-ups or side texts, so every request gets tracked.
Mobile SMART display
- Reserve it on the shared Google Calendar resource
- Pick up from the posted storage spot, return when done
- Quick connect: power on, select input, HDMI or AirPlay
- Need setup help? Ticket at least 24 hours ahead
Here's who to contact for what, so your question gets to the right person the first time.
PowerSchool Parent Portal
Check grades, attendance, and contact information.
Open PowerSchoolCan't log in? Submit a request with your student's name and campus.
Tech questions
School devices, student accounts, logins, or questions about AI use.
Submit a requestPlease include your student's name, grade, and campus. Prefer email? Write to helpis@wissahickoncharter.org.
Grades and schoolwork
Questions about assignments, grades, or class procedures start with your child's teacher. Teachers respond within 48 hours.
Staying safe online
Articles on social media, TikTok safety, parental controls on iPhone, digital citizenship, and protecting your home network.
Read the articlesMore how-tos live in the Help Center.
Front office
Awbury: Shonda Robinson, Office Manager
267.774.4370 ext. 1527
shonda@wissahickoncharter.org
Fernhill: Justin Mosley, Office Manager
267.338.1020 ext. 4113
j.mosley@wissahickoncharter.org
School devices and accounts
- Passwords stay private. Sharing a password is against the student code of conduct.
- Families are responsible for damage, loss, or theft of school equipment, including computers.
- Something broken or missing? Tell us early. Submit a request so we can help sort it out.
- Full details are in the Technology section of the Student and Family Handbook.
AI at home
- Students may use AI for schoolwork only when the teacher says it's allowed.
- When AI is allowed, students say which tool they used and how.
- No personal information goes into AI tools: names, addresses, photos, or other details.
- Questions? Ask the teacher, submit a request, or email helpis@wissahickoncharter.org.
How to reach us
- Support and technical requests: submit a request on our Help Center, or email helpis@wissahickoncharter.org
- Contracts, renewals, and billing: Ish Bradley, Director of Technology
- Anything that needs network access is coordinated through OTIS in advance